Policies and transaction information
Read the applicable terms, privacy and refund information before reserving.
Privacy policy
Notice under the Taiwan Personal Data Protection Act.
Collector and purpose
Estiginto Co., Ltd. collects personal data to handle event registration, payment, tickets, customer support and legal obligations.
Data collected
Name, email address, sign-in account details, order and ticket records, and connection data needed to run the service.
Period, regions, recipients and method
Data is used electronically for as long as the service is provided and any legally required retention period, in Taiwan and the regions where our service providers operate (including the United States and Singapore). It is shared only as needed with payment, email and hosting providers and the event organizer.
Your rights
You may request to access, review, receive a copy of, supplement, correct, stop the processing of or delete your personal data through Contact us at the bottom of the page, except for data we must retain by law.
If you do not provide data
Without the required data, we cannot complete your registration or provide related services.
Cookies
This website uses only cookies necessary for sign-in and security.
Transaction information
Event date, venue, price and capacity are as shown on each event page.
Price and payment
Prices are in New Taiwan dollars. Payment is processed by NewebPay.
Ticket delivery
Once payment is confirmed, your ticket appears in My tickets. Show it at the door on the event day.
Support and complaints
For transaction questions, use Contact us at the bottom of the page.
Terms of service
By using this website or registering for an event, you agree to these terms.
Account
Provide accurate information and keep your account, sign-in links and tickets secure. Do not lend or share them. Actions taken through your account are treated as your own.
Registration and tickets
An order is confirmed once payment is completed and verified. Tickets are valid only for the specified event. Forged, copied, reused or resold tickets without our consent are void; entry may be refused without refund.
Conduct
Follow on-site rules and staff instructions. Anyone who harasses others, endangers safety or disrupts the event may be refused entry or asked to leave without refund.
Event changes
The organizer may adjust event content, schedule or staff due to venue, weather, force majeure or other necessary reasons, and will announce changes on the event page. Cancellations and rescheduling follow the refund and transfer policy.
Suspension
The organizer may suspend or terminate your account and related services for breach of these terms, abuse or security threats.
Limitation of liability
Participants are responsible for assessing their own physical condition and looking after their belongings. To the extent permitted by law, the organizer is not liable for personal injury or property loss during the event, except where caused by its intent or gross negligence.
Changes to these terms
We may update these terms and will publish changes on this page. Confirmed orders remain subject to the terms in effect when they were placed.
Governing law and jurisdiction
These terms are governed by the laws of the Republic of China (Taiwan). The Taiwan Taoyuan District Court is the court of first instance for any dispute.
Refunds and transfers
Request refunds and transfers through Contact us at the bottom of the page, with your order number and booking email.
Refunds
Requests made more than 7 days before the event start are refunded minus a 10% handling fee. No refunds within 7 days of the event, on the event day or for no-shows. Refunds usually take several business days to arrive, depending on your financial institution.
Transfers
Ticket transfers require prior approval from the organizer and may be declined.
Cancellation or rescheduling
If the organizer cancels or reschedules the event, you may request a full refund with no handling fee.
Merchant disclosure
Estiginto Co., Ltd.
No. 52, Zhongyang E. Rd., Zhongli Dist., Taoyuan City, Taiwan